Booking a Property
When you have selected the property you wish to book please telephone our office to ensure that your choice is available. Once we have established the vailability for you we will at this stage provisionally hold the week you require and ask you to complete and sign a booking form and return it to us within 5 working days, with the appropriate deposit/full rent. Once the booking form has been received, the booking will be processed and a confirmation letter will be sent within a couple of days. If you have not received written confirmation of your booking within a week of returning your form we strongly suggest you contact our office to ensure your booking form has been received.
Cancellation Insurance
We strongly recommend that Holiday Cancellation Insurance is taken out when booking your accommodation. Whilst we are unable to provide this for you, there are many companies who specialise in this type of insurance and for a relatively small premium it does assure peace of mind. It is important that guests read the terms of our Booking Conditions found towards the back of our brochure, particularly Clause 2 which pertains to the Cancellation information.
Information and Instruction Folders
All properties will provide a ‘Folder’ that will contain various information about your holiday home. You will find instructions for use of equipment around the property, various items of interest and general information. The folder will also contain a list of emergency telephone numbers that will include your Caretaker should you need to contact them during your stay.
Parking and Unloading
Fowey has three long stay car parks. Central Car Park is situated off Hanson Drive, Caffa Mill Car Park, situated at the Bodinnick Ferry and Beach Car Park just up from Readymoney Cove. These car parks are run by the Local Council and a weekly ticket can be purchased either direct from the Council Offices before your arrival or from the TIC in the town centre at a cost of £35.00. (Prices are correct at time of printing). There are two short stay car parks in the centre of town one of which is open only from September to April.
Loading and unloading luggage outside most properties is accepted, however, we do ask our visitors to be aware that stopping for long periods in restricted areas not only lead to heavy congestion on our very narrow streets but also you could receive a parking ticket if your vehicle is left unattended for any length of time. Polruan has two car parks run by the Polruan Town Trust. The main car park is situated at the top of the town with super panoramic views of the river and Fowey. A weekly ticket can be purchased at the car park office at a cost of £15.00 per week. (Prices are correct at time of printing) There are also parking spaces on the village quay and tickets are available from The Winkle Picker gift shop also situated on the quay.
Bringing a Pet
Pets are only allowed in `pet friendly` properties (clearly indicated in the brochure and by prior arrangement with Estuary Cottages. Pets MUST NOT be allowed on furniture or in bedrooms. Guests must bring their pets own bedding and be responsible for not only cleaning up any `mess` from garden areas but also for ensuring that the property is clean and free of pet hair on their departure. Pets MUST NOT be left in the properties, unattended at any time.
Standard Equipment in Our Properties
The description of each of our properties is as accurate as possible at the time of print, however listed below is the standard equipment each property is expected to provide. A colour television, adequate freestanding heaters (where central heating or night storage heating is not provided). In the kitchen, adequate crockery, cutlery, cooking utensils electric kettle, toaster, iron, ironing board, fridge, gas or electric cooker. The beds will have latex or interior sprung mattresses, two pillows per person and either duvets or blankets. Most properties supply bed linen and pillowcases, however, this does NOT usually include towels or tea towels, please ask at the time of booking. Please note, for guests who suffer with feather allergies we strongly suggest that you bring your own duvets & pillows as we cannot guarantee that polyester bedding is provided.
Telephones and Mobile Phones
Some properties provide either a payphone for guest’s use or a phone that will accept incoming calls and local outgoing calls only. Internet use is not available in any of our properties, however, the local library does have Internet facilities and further information can be obtained from the TIC. For those with a mobile phone on the ‘ORANGE’, ‘O2’ and ‘3’ network will receive a good reception in this area otherwise little or no reception can be gained on any other network.